Refund & Return Policy

Returns Policy If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Akij Plastics app or website. Return request must be raised within 14 days for Akij PlasticsMall items, or within 7 days for non-Akij PlasticsMall items from the date of delivery. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information. Valid reasons to return an item Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on) Delivered product is incomplete (i.e. has missing items and/or accessories) Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired) Delivered product is does not match product description or picture (i.e product not as advertised) Delivered product does not fit. (i.e. size is unsuitable) Returns Policy per Category Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Issuance of Refunds 1. The processing time of your refund depends on the type of refund and the payment method you used. 2. The refund period / process starts when Akij Plastics has processed your refund according to your refund type. 3. The refund amount covers the item price and shipping fee for your returned product. Refund Types Akij Plastics will process your refund according to the following refund types 1. Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy. 2. Refunds from cancelled orders - Refund is automatically triggered once cancelation is successfully processed. 3. Refunds from failed deliveries - Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled. Payment Method Refund Option Refund Time Debit or Credit Card Debit or Credit Card Payment Reversal 10 working days Equated Monthly Installments Debit or Credit Card 10 working days Rocket (Wallet DBBL) Mobile Wallet Reversal / Rocket 7 working days DBBL Nexus (Online Banking) Card Payment Reversal (Nexus) 7 working days bKash Mobile Wallet Reversal / bKash 5 working days Cash on Delivery (COD) Bank Deposit 5 working days Akij Plastics Refund Voucher 1 working day Akij Plastics Voucher Refund Voucher 1 working day Note: Maximum refund timeline excludes weekends and public holidays. Modes of Refund Description Bank Deposit The bank account details provided must be correct. The account must be active and should hold some balance. Debit Card or Credit Card If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Akij Plastics, please contact your personal bank. bKash / Rocket Mobile Wallet Similar to bank deposit, the amount will be refunded to the same mobile account details which you inserted at the time of payment. Refund Voucher Vouchers will be sent to the customer registered email ID on Akij Plastics and can be redeemed against the same email ID. Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value